It is common that the device suddenly with problem to use, and one of the frequent issue is the machine do not charge. Do not worry, we are Alldocube Tablet online store that all the products have been tested before send out with 12 months warranty. If the device within the warranty that can not charge, you can do it as follow:

1. Please use another charger that is 100% working without problem in order to check it is the problem of the Tablet or the charge port; please remember to be sure that the power voltage is the same as the original one;

2. After check that it is not the problem of the charger, please contact us with the video and our engineer will check it for you soon.

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